FAQ

ARE YOUR PRODUCTS ORIGINAL?

YourLibaas.Com is India's most trusted eStore with great fan following in India with over 2.5 Lakh fans on Facebook, Instagram etc.

Each product listed on YourLibaas is 100% Original, directly sourced from Designers & Brands. Every product goes through extensive Quality Check before it's dispatched.

In case you haven't heard about us yet from your friends or family, you can checkout our real reviews from verified customers who have already purchased from our site. Checkout Reviews Here: YourLibaas Reviews

HOW DO I PLACE AN ORDER?

Please follow the steps below to place an order online at YourLibaas:

  • Select the product you wish to order.

  • Click ADD TO CART on Product Page/Collection Page to add the product to your shopping cart

  • Click PROCEED TO CHECKOUT

  • Select your payment method and proceed. Choose Online Payment for Priority Delivery.

  • Choose RazorPay or Cashfree Payment Gateway for Online Payment. We support all major debit and credit cards, Internet Banking, UPI , Bharat QR & Mobile Wallets.

  • Select Cash on Delivery payment method for paying cash at the time of delivery (*Available in India only)

  • You've successfully placed an order. You will be able to check your order # and order details and you'll also receive an order confirmation e-mail with order details at the e-mail address provided by you. You will also receive a confirmation on SMS and WhatsApp if you have WhatsApp enabled on the contact no provided.

WHAT ARE SHIPPING TIMES AND COSTS?

The processing time required is listed on the respective product pages.

If you've ordered a READY TO DISPATCH product, it will be dispatched within 48 hrs (2 business days). If your order contains multiple products with different processing times, products will be dispatched as per tentative dates mentioned on product pages.

If you've ordered a product listed under PREBOOKINGS, it will be dispatched as per tentative dates mentioned on product pages.

Once your order is dispatched, you will receive your order within 2-7 business days.

You will receive your Tracking Details via E-Mail, SMS & WhatsApp (if your contact no is registered on WhatsApp)

WHAT PAYMENT METHODS CAN I USE?

You can pay either online using available Online Payment methods or by cash at the time of delivery using COD payment method.

We support all major debit and credit cards, Internet Banking, UPI , Bharat QR & Mobile Wallets.

Cash on Delivery is available within India only.

We offer 100% PCI DSS Compliant & Certified solution for Online Payment.

PAYMENT METHOD FOR INTERNATIONAL CUSTOMERS

We support all major International Credit & Debit Cards

Please choose Razorpay Payment Gateway on payment page for International Cards.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

YourLibaas.Com follows a transparent returns policy for all products bought from the online store. 

  • You can return only unused products you have ordered if informed on the same day of Delivery.

  • Used products cannot be returned.

  • Once the product is received back, we'll arrange Exchange or *Refund as requested.

  • Refund for all orders is refunded/credited are Store Credits only.

  • Store Credits are valid for 6 months & can be used for new orders.

 

Please visit our Online Returns Center to start your Return Process

WHAT ARE SHIPPING COSTS?

We offer Free Shipping on all orders for delivery in India & UAE

International Shipping is chargeable as per actual weight which is displayed during Checkout.

HOW WILL MY ORDER BE DELIVERED TO ME?

We at YourLibaas only ship with reputed couriers like FedEx, Blue Dart, Delhivery, Gati & XpressBees for Domestic Shipments & FedEx, DHL and Aramex for International Shipments. We usually ship via FedEx if it's servicable at your location, and by other reputed couriers if FedEx is not servicable.

You'll receive the tracking details via Email, SMS & WhatsApp once your order is dispatched so that you can also keep track on your order status.

HOW TO CONTACT CUSTOMER CARE?

Email  care@yourlibaas.com
WhatsApp +91 8928 209 561
Customer Support  080 7196 8666 | 11:00AM-7:00PM | Monday - Saturday
  • If our lines were busy or if your call goes unanswered, please be rest assured that it has been registered with us & a call will be given back to you within 6 hours.
  • You can also fill up the contact form on this page and we will get back to you within 4 hours.
Pre-loader